Policy
Refund & Cancellation Policy.
Last updated: October 26, 2026
DiscoveryLoop sells one-time placements. There are no subscriptions and nothing renews automatically. Payments are processed by Dodo Payments as the merchant of record.
Premium Launch — $29 one-time
Request a full refund within 7 days of purchase while the 48-hour review has not started. Once review begins, or the verified badge or launch-day placement has been delivered, the purchase is non-refundable.
If we reject the product, cannot complete the review, or cannot deliver the booked launch day, you receive a full refund.
Sidebar ad flight — $100 per week
Request a full refund any time before the 7-day flight starts. Once the flight is live, the placement is non-refundable. If we cancel a flight or fail to deliver part of it, we refund the undelivered days.
You can cancel a pending flight from your dashboard before it starts. The refund rule above still applies.
Duplicate or unauthorised charges
We refund duplicate charges and charges you did not authorise in full. Contact us before opening a dispute with your bank so we can resolve it faster.
How to request a refund
Use the feedback page. Include the email used at checkout, the product or ad URL, and the Dodo payment ID (it starts with pay_) if you have it.
We reply within 2 business days. Approved refunds return to the original payment method through Dodo Payments, usually within 5–10 business days. Your bank may take longer to show the credit.
Changes
This policy applies to purchases made after the date above. Material changes appear here with a new date.